HB 1031 — Customer Service Callback Queues
Last action — Chapter No. 2026-113
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✓Introduced
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✓In Committee
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✓Passed House
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✓Passed Senate
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5To Executive
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6Enacted
This bill has been sent to the executive. Introduced January 06, 2026. It awaits signature.
Signed by Governor Ron DeSantis (Republican) on May 21, 2026.
Next likely step: the executive signs it into law or issues a veto.
Odds of enactment
Moderate chanceBased on the sponsor, cosponsors, and committee posture, this bill has a moderate chance of becoming law.
Upgrade to see the exact probability and what's driving it.
A statistical estimate from our own model of past outcomes — an insight, not a guarantee. Policymaking is volatile.
Prognosis
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To Executive
Current position in the legislative process.
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15 sponsors
1 primary, 14 co-sponsors signed on.
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Bipartisan support
Sponsored across 2 parties (11 D · 4 R) — cross-party backing.
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Cleared a recorded vote
Passed 7 recorded votes so far.
Based on stage, sponsorship breadth, committee status, recorded votes, and cross-state momentum — a description of the observable signals, not a prediction.
In plain language
This bill establishes a pilot program for customer service callback queues in the Department of Commerce.
The bill defines a 'callback queue' and requires the Department of Commerce to implement a pilot program for managing callback requests. It mandates specific procedures and timelines for returning calls, along with a reporting requirement to the Legislature.
Summary
Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
Bill Text
What changed in the latest version
5 added · 7 removed5 line(s) added, 7 removed.
F L O R I D A H O U S E O F R E P R E S E N T A T I V E S ENROLLED HB 10, Engrossed 1 2026 LegislatureA 2bill to be entitled An act relating to customer service callback queues;
hb1031 -01-er-01-e1 F L O R I D A H O U S E O F R E P R E S E N T A T I V E S ENROLLED HB 10, Engrossed 1 2026 Legislature calls from claimants concerning reemployment assistance.
hb1031 -01-er-01-e1
View plain text versions (3)
- H 1031 e1 View text pdf
- H 1031 er View text Current pdf
- Introduced H 1031 Filed pdf
AI-generated reading aid from the bill's amendatory text — verify against the official bill.
The bill establishes a pilot program requiring the Department of Commerce to implement a callback queue for returning certain calls related to reemployment assistance.
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23.30
(5) PILOT PROGRAM.— (a) As used in this subsection, the term "callback queue" means a system that allows a caller to leave a telephone number at which he or she can be reached at a later time rather than receiving no answer to his or her call or remaining on hold. (b) A pilot program is implemented to require a callback queue to be used by the Department of Commerce in returning calls from claimants concerning reemployment assistance. (c) All calls must be returned, in the order in which they were received, by the end of the next business day. (d) On or before December 31, 2027, the Department of Commerce must submit a report to the President of the Senate and the Speaker of the House of Representatives which includes information concerning the effectiveness of the pilot program, any suggested changes to the program, and a recommendation as to whether the program should be continued or expanded.
This introduces a new requirement for the Department of Commerce to manage reemployment assistance calls through a callback queue system.
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23.30
Present subsections (5) through (8)→ subsections (6) through (9)This redesignates existing subsections to accommodate the new subsection for the pilot program.
Action History
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Chapter No. 2026-113
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Approved by Governor
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Signed by Officers and presented to Governor
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Ordered engrossed, then enrolled
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Passed as amended; YEAS 109, NAYS 0
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Amendment 460890 Concur
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Added to Senate Message List
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In Messages
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Passed as amended; YEAS 38 NAYS 0 -SJ 743
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Read 3rd time -SJ 743
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Amendment(s) adopted (460890) -SJ 743
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Read 2nd time -SJ 743
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Substituted for CS/SB 1192 -SJ 743
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Placed on Calendar, on 2nd reading
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Withdrawn from Rules -SJ 743
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Received
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Referred to Rules
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In Messages
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Passed; YEAS 114, NAYS 0
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Read 3rd time
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Added to Third Reading Calendar
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Read 2nd time
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Bill added to Special Order Calendar (2/25/2026)
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Added to Second Reading Calendar
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Bill released to House Calendar
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Reported out of State Affairs Committee
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Favorable by State Affairs Committee
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Added to State Affairs Committee agenda
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Now in State Affairs Committee
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Reported out of Information Technology Budget & Policy Subcommittee
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Favorable by Information Technology Budget & Policy Subcommittee
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Added to Information Technology Budget & Policy Subcommittee agenda
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Now in Information Technology Budget & Policy Subcommittee
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Reported out of Government Operations Subcommittee
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Favorable by Government Operations Subcommittee
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Added to Government Operations Subcommittee agenda
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1st Reading (Original Filed Version)
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Now in Government Operations Subcommittee
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Referred to State Affairs Committee
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Referred to Information Technology Budget & Policy Subcommittee
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Referred to Government Operations Subcommittee
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Filed
Sponsors
- Danny Nix Jr. · Cosponsor
- Mitch Rosenwald · Primary
- Robin Bartleman · Cosponsor
- Lindsay Cross · Cosponsor
- Kimberly Daniels · Cosponsor
- Fentrice Driskell · Cosponsor
- Dr. Anna V. Eskamani · Cosponsor
- Jennifer "Rita" Harris · Cosponsor
- Christine Hunschofsky · Cosponsor
- Dotie Joseph · Cosponsor
- Johanna López · Cosponsor
- Fiona McFarland · Cosponsor
- Susan Plasencia · Cosponsor
- Judson Sapp · Cosponsor
- Marie Paule Woodson · Cosponsor
Sponsorship breakdown
Export CSV (upgrade) →1 sponsors · 14 co-sponsors · 149 not signed on
Sponsors (1)
- Rosenwald, Mitch Democrat
Co-sponsors (14)
- Nix Jr., Danny Republican
- Bartleman, Robin Democrat
- Cross, Lindsay Democrat
- Daniels, Kimberly Democrat
- Driskell, Fentrice Democrat
- Eskamani, Dr. Anna V. Democrat
- Harris, Jennifer "Rita" Democrat
- Hunschofsky, Christine Democrat
- Joseph, Dotie Democrat
- López, Johanna Democrat
- McFarland, Fiona Republican
- Plasencia, Susan Republican
- Sapp, Judson Republican
- Woodson, Marie Paule Democrat
Not signed on (149)
149 members have not signed on to this bill.
Show all 149 →"Not signed on" means a member has not sponsored or co-sponsored this bill — it does not imply opposition. Members flagged Voted No have a recorded No vote on this bill.
Votes
| Party | Yea | Nay | Present | Not Voting |
|---|---|---|---|---|
| Republican | 77 | 0 | 0 | 2 |
| Unaffiliated | 4 | 0 | 0 | 0 |
| Democrat | 33 | 0 | 0 | 1 |
| Total | 114 | 0 | 0 | 3 |
| % of votes cast | 97% | 0% | 0% | 3% |
How each member voted (117)
| Party | Yea | Nay | Present | Not Voting |
|---|---|---|---|---|
| Democrat | 31 | 0 | 0 | 3 |
| Republican | 75 | 0 | 0 | 4 |
| Unaffiliated | 3 | 0 | 0 | 1 |
| Total | 109 | 0 | 0 | 8 |
| % of votes cast | 93% | 0% | 0% | 7% |
How each member voted (117)
| Party | Yea | Nay | Present | Not Voting |
|---|---|---|---|---|
| Democrat | 10 | 0 | 0 | 0 |
| Republican | 28 | 0 | 0 | 0 |
| No Party Affiliation | 0 | 0 | 0 | 1 |
| Total | 38 | 0 | 0 | 1 |
| % of votes cast | 97% | 0% | 0% | 3% |
How each member voted (39)
| Member | Party | Vote |
|---|---|---|
| Arrington, Kristen Aston | Democrat | Yea |
| Berman, Lori | Democrat | Yea |
| Bernard, Mack | Democrat | Yea |
| Bracy Davis, LaVon | Democrat | Yea |
| Davis, Tracie | Democrat | Yea |
| Jones, Shevrin D. "Shev" | Democrat | Yea |
| Osgood, Rosalind | Democrat | Yea |
| Polsky, Tina Scott | Democrat | Yea |
| Rouson, Darryl Ervin | Democrat | Yea |
| Sharief, Barbara | Democrat | Yea |
| Pizzo, Jason W. B. | No Party Affiliation | Not Voting |
| Albritton, Ben | Republican | Yea |
| Boyd, Jim | Republican | Yea |
| Bradley, Jennifer | Republican | Yea |
| Brodeur, Jason | Republican | Yea |
| Burgess, Danny | Republican | Yea |
| Burton, Colleen | Republican | Yea |
| Calatayud, Alexis | Republican | Yea |
| DiCeglie, Nick | Republican | Yea |
| Gaetz, Don | Republican | Yea |
| Garcia, Ileana | Republican | Yea |
| Grall, Erin | Republican | Yea |
| Gruters, Joe | Republican | Yea |
| Harrell, Gayle | Republican | Yea |
| Hooper, Ed | Republican | Yea |
| Leek, Thomas J. "Tom" | Republican | Yea |
| Martin, Jonathan | Republican | Yea |
| Massullo, Ralph E., Jr. | Republican | Yea |
| Mayfield, Debbie | Republican | Yea |
| McClain, Stan | Republican | Yea |
| Passidomo, Kathleen | Republican | Yea |
| Rodriguez, Ana Maria | Republican | Yea |
| Simon, Corey | Republican | Yea |
| Smith, David | Republican | Yea |
| Truenow, Keith L. | Republican | Yea |
| Trumbull, Jay | Republican | Yea |
| Vacant | Republican | Yea |
| Wright, Tom A. | Republican | Yea |
| Yarborough, Clay | Republican | Yea |
| Party | Yea | Nay | Present | Not Voting |
|---|---|---|---|---|
| Democrat | 32 | 0 | 0 | 1 |
| Republican | 81 | 0 | 0 | 2 |
| Unaffiliated | 1 | 0 | 0 | 0 |
| Total | 114 | 0 | 0 | 3 |
| % of votes cast | 97% | 0% | 0% | 3% |
How each member voted (117)
Roll call published as PDF — view source.
Roll call published as PDF — view source.
Roll call published as PDF — view source.
Subjects
Frequently asked questions
- What does HB 1031 do?
- Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
- Who sponsors HB 1031?
- HB 1031 is sponsored by Nix Jr., Danny (Republican), Rosenwald, Mitch (Democrat), Bartleman, Robin (Democrat), Cross, Lindsay (Democrat), Daniels, Kimberly (Democrat), Driskell, Fentrice (Democrat), Eskamani, Dr. Anna V. (Democrat), Harris, Jennifer "Rita" (Democrat), Hunschofsky, Christine (Democrat), Joseph, Dotie (Democrat), López, Johanna (Democrat), McFarland, Fiona (Republican), Plasencia, Susan (Republican), Sapp, Judson (Republican), and Woodson, Marie Paule (Democrat).
- What is the current status of HB 1031?
- This bill has been sent to the executive. Introduced January 06, 2026. It awaits signature.
- Where can I track HB 1031?
- Track HB 1031 free on One Click Politics — get push/email alerts when it moves.
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