2025-18155: Instruction of the Secretary and General Policy Statement on Processing Claims Under Section 252 of the Joseph Maxwell Cleland and Robert Joseph Dole Memorial Veterans Benefits and Health Care Improvement Act of 2022

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Summary

The Department of Veterans Affairs (VA) announces that on December 22, 2023, the Secretary of Veterans Affairs issued a Temporary Timeliness Instruction to provide temporary timeliness standards for the processing of benefits claims-related information in implementing section 252 of the Joseph Maxwell Cleland and Robert Joseph Dole Memorial Veterans Benefits and Health Care Improvement Act of 2022 (Cleland-Dole Act), which prohibits the incurrence of VA beneficiary debt caused by overpayment attributable to VA's failure to timely process information provided by or on behalf of a VA beneficiary.

The agency’s own summary, as published.

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