2026-06609: Privacy Act of 1974; System of Records
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Pursuant to the provisions of the Privacy Act of 1974, as amended, the Department of the Housing and Urban Development (HUD), Office of Field Policy and Management (FPM) is issuing a public notice of its intent to modify the Privacy Act system of records titled, "Customer Relationship Management (CRM)", to include all Customer Relationship Management systems in use by HUD. This notice incorporates the One Stop Customer Service, HUD Central, and Microsoft Dynamics systems. HUD's Customer Relationship Management systems are designed to track, organize, route, and respond to inquiries from HUD's customers, which include members of the public, individuals and organizations doing business with HUD, and other stakeholders who have an interest in how HUD operates. The reason for this revised notice is to make clarifying changes within: System Manager, and Categories of Records to update description of data collection activities performed by the One Stop Customer Service, HUD Central, and Microsoft Dynamics systems, and Policies and Practices for Retention and Disposal for Records to add context. These updates are explained in the "Supplementary Section" of this notice.
The agency’s own summary, as published.
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