2019-11210: Improving Video Relay Service and Direct Video Calling
Public comment closed .
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In this document, the Federal Communications Commission (FCC or Commission) proposes to: permit communications assistants (CAs) to handle video relay service (VRS) calls at home on a permanent basis; allow VRS providers to provide service to new and porting VRS users for up to two weeks while the telecommunications relay service (TRS) user registration database (User Database or Database) administrator is verifying the user's registration information, with compensation paid only after the user's identity is verified; and implement log-in procedures to authenticate users prior to their use of enterprise and public videophones for VRS calls. By these proposals, the Commission seeks to improve VRS while safeguarding the program against waste, fraud, and abuse.
The agency’s own summary, as published.
What this changes
Amends 1 part of the Code of Federal Regulations — the standing rules this notice rewrites.
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