2024-14978: Service Performance Measurement Systems for Market Dominant Products
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The Advance Notice of Proposed Rulemaking seeks comment on the Commission's review of the accuracy, reliability, and representativeness of the Postal Service's Internal Service Performance Measurement (SPM) System. SPM produces service performance results that are an amalgamation of granular and siloed evaluations of performance for the individual segments of mail collection (First Mile), mail processing (Processing Duration), and mail delivery (Last Mile). Given recent changes in operations and mail mix, the Commission has concerns about the continued validity of the design and implementation of each of these three systems, as well as how the systems function collectively as a whole. This document informs the public of the filing, invites public comment, and takes other administrative steps.
The agency’s own summary, as published.
What this changes
Amends 1 part of the Code of Federal Regulations — the standing rules this notice rewrites.
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