2023-14789: Privacy Act of 1974; System of Records
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Pursuant to the provisions of the Privacy Act of 1974, as amended, the Department of the Housing and Urban Development (HUD) is issuing a public notice of its intent to create the Office of PIH Privacy Act system of records, One Stop Customer Service. One Stop Customer Service (OSCS) is a stand-alone service management application. It is used by Real Estate Assessment Center Public and Indian Housing (REAC-PIH) Technical Assistance Center (TAC) to document the following from callers: Inquiries, comments & complaints and Answers pertaining to HUD programs that are provided to the callers. The purpose of OSCS is to serve as a central location for documenting information provided to callers relative to their inquiries, comments & complaints.
The agency’s own summary, as published.
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