Illinois 93rd Regular Session Status: Passed House

HB 3452 — HUMAN VOICE CONTACT ACT

Last action — Session Sine Die

  1. ✓
    Introduced
  2. ✓
    In Committee
  3. 3
    Passed House
  4. 4
    Passed Senate
  5. 5
    To Executive
  6. 6
    Enacted

This bill died with 93rd Regular Session. It reached “Passed House” and never advanced before the session ended, so it can no longer move — a new version would have to be reintroduced in the current session.

This bill is no longer active — its legislative session has ended, so there is no live prognosis. It would have to be reintroduced in the current session to move again.

Summary

Creates the Human Voice Contact Act. Provides that a State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option, among the first set of menu choices, of speaking to a live operator. Exempts a telephone line that is dedicated as a hot line for emergency services or to provide general information.

Bill Text

What changed in the latest version

33 added · 13 removed

Plain-language change summary

The bill HB 3452 has been updated to include a new definition for "information transaction line," which outlines what qualifies as a specialized telephone line used by state agencies for providing access to account information through automated systems. Additionally, the previous requirement for state agencies to offer an option to speak to a live operator during business hours has been removed. This change matters because it emphasizes a shift towards more automated phone services, potentially increasing efficiency but reducing personal interaction for callers.

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093_HB3452 LRB093 04372 MBS 04422 b AN ACT in relation to State government.
HB3452 Engrossed LRB093 04372 MBS 04422 b AN ACT in relation to State government.
Definition.
Definitions.
In this Act, "State agency" means the same as in Section 1-7 of the Illinois State Auditing Act.
In this Act:
"Information transaction line" means a telephone line that meets all of the following criteria:
(1) The line is used by a State agency.
(2) The line allows a caller to access his or her HB3452 Engrossed -2- LRB093 04372 MBS 04422 b account or accounts and related information using a touch-tone telephone.
(3) The line delivers or captures, or both delivers and captures, information from callers and operates 24 hours per day, 7 days per week using a computer-generated voice response.
(4) The line allows a caller to self-select the information he or she desires by choosing an appropriate menu option from a list presented by a computer-generated voice.
(5) The line allows data to be captured by permitting a caller to enter basic information, such as the number of hours worked, using his or her telephone dial pad as automated input into the system.
"State agency" means the same as in Section 1-7 of the Illinois State Auditing Act.
A -2- LRB093 04372 MBS 04422 b State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option, among the first set of menu choices, of speaking to a live operator.
Subject to appropriations, a State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option, among the first set of menu choices, of speaking to a live operator.
This Section does not apply to an information transaction line.
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Action History

  1. Session Sine Die

  2. Referred to Rules

  3. First Reading

  4. Chief Senate Sponsor Sen. Emil Jones, Jr.

  5. Placed on Calendar Order of First Reading April 8, 2003

  6. Arrive in Senate

  7. Added Co-Sponsor Rep. Karen A. Yarbrough

  8. Added Co-Sponsor Rep. Wyvetter H. Younge

  9. Third Reading - Short Debate - Passed 077-029-010

  10. Added Co-Sponsor Rep. Sidney H. Mathias

  11. Placed on Calendar Order of 3rd Reading - Short Debate

  12. House Floor Amendment No. 2 Adopted by Voice Vote

  13. Second Reading - Short Debate

  14. House Floor Amendment No. 2 Recommends Be Adopted Rules Committee; 004-000-000

  15. Held on Calendar Order of Second Reading - Short Debate

  16. House Floor Amendment No. 1 Adopted by Voice Vote

  17. Second Reading - Short Debate

  18. House Floor Amendment No. 2 Referred to Rules Committee

  19. House Floor Amendment No. 2 Filed with Clerk by Rep. Jack McGuire

  20. Added Chief Co-Sponsor Rep. Mary E. Flowers

  21. Added Chief Co-Sponsor Rep. Monique D. Davis

  22. House Floor Amendment No. 1 Recommends Be Adopted Rules Committee; 004-000-000

  23. Fiscal Note Filed

  24. Held on Calendar Order of Second Reading - Short Debate

  25. Recalled to Second Reading - Short Debate

  26. House Floor Amendment No. 1 Referred to Rules Committee

  27. House Floor Amendment No. 1 Filed with Clerk by Rep. Jack McGuire

  28. Added Chief Co-Sponsor Rep. Jack D. Franks

  29. Placed on Calendar Order of 3rd Reading - Short Debate

  30. Second Reading - Short Debate

  31. Placed on Calendar 2nd Reading - Short Debate

  32. Do Pass / Short Debate State Government Administration Committee; 011-000-000

  33. Added Co-Sponsor Rep. Michael K. Smith

  34. Assigned to State Government Administration Committee

  35. Referred to Rules Committee

  36. First Reading

  37. Filed with the Clerk by Rep. Jack McGuire

Sponsors

  • Jack McGuire · Cosponsor

Sponsorship breakdown

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0 sponsors · 1 co-sponsors · 182 not signed on · 1 voted No

Sponsors (0)

None.

Co-sponsors (1)

  • Jack McGuire

Not signed on (182)

182 members have not signed on to this bill.

Show all 182 →

"Not signed on" means a member has not sponsored or co-sponsored this bill — it does not imply opposition. Members flagged Voted No have a recorded No vote on this bill.

Whip count is in markup. Polling the chamber and every recorded vote this session. Only the first open is slow. It’s instant for you after this. Calling the roll · Tallying · Engrossing

Votes

Third Reading

Passed 77 Yea · 29 Nay · 12 Other
Party YeaNayPresentNot Voting
Unaffiliated 6728011
Democrat 8001
Republican 2100
Total 7729012
% of votes cast 65%25%0%10%
How each member voted (118)
Member Party Vote
Saviano — Nay
Schmitz — Nay
Slone — Yea
Soto — Yea
Yarbrough — Yea
Leitch — Yea
Acevedo — Yea
Aguilar — Nay
Bassi — Nay
Mathias — Yea
Beaubien — Nay
Bellock — Yea
Berrios — Yea
Mautino — Yea
Biggins — Nay
Black — Not Voting
Boland — Yea
May — Yea
Bost — Not Voting
Brauer — Yea
Brosnahan — Yea
Capparelli — Yea
Moffitt — Yea
Morrow — Not Voting
Granberg — Yea
Nekritz — Nay
Jakobsson — Yea
Jefferson — Yea
Osmond — Nay
Parke — Nay
McCarthy — Yea
McKeon — Yea
Mendoza — Yea
Meyer — Yea
Lyons, Joseph — Yea
Reitz — Yea
Phelps — Yea
Scully — Yea
McGuire — Yea
Bradley, Richard — Yea
Dunkin — Yea
Flider — Yea
Flowers — Yea
Forby — Yea
Franks — Yea
Fritchey — Yea
Giles — Yea
Graham — Yea
Brady — Yea
Krause — Nay
Hannig — Yea
Kurtz — Nay
Lang — Yea
Burke — Yea
Mitchell, Jerry — Yea
Lindner — Nay
McAuliffe — Nay
Mulligan — Nay
Munson — Nay
Myers — Nay
Howard — Yea
Novak — Yea
O'Brien — Yea
Jones — Yea
Osterman — Yea
Pankau — Yea
Pihos — Nay
Davis, Monique — Yea
Davis, Steve — Yea
Sommer — Yea
Tenhouse — Nay
Turner — Yea
Verschoore — Yea
Wait — Yea
Washington — Yea
Wirsing — Nay
Mitchell, Bill — Nay
Younge — Yea
Sullivan — Nay
Watson — Nay
Lyons, Eileen — Not Voting
Churchill — Yea
Colvin — Yea
Cross — Nay
Cultra — Yea
Currie — Yea
Daniels — Yea
Dunn — Nay
Eddy — Nay
Froehlich — Not Voting
Hamos — Nay
Hartke — Yea
Hassert — Nay
Holbrook — Yea
Hultgren — Yea
Kosel — Nay
Madigan — Not Voting
Bailey — Not Voting
Millner — Not Voting
Molaro — Not Voting
Winters — Not Voting
Coulson — Not Voting
Poe — Yea
Ryg — Yea
Sacia — Yea
Chapa LaVia — Yea
Eva-Dina Delgado Democrat Yea
Jay Hoffman Democrat Yea
Lakesia Collins Democrat Not Voting
Michael J. Kelly Democrat Yea
Nicholas K. Smith Democrat Yea
Patrick J. Joyce Democrat Yea
Robert "Bob" Rita Democrat Yea
Sara Feigenholtz Democrat Yea
William "Will" Davis Democrat Yea
Brad Stephens Republican Nay
Chapin Rose Republican Yea
Chris Miller Republican Yea

Official roll call →

Subjects

public-safety technology
Cross-referencing the record. Reading this bill against every other bill in the corpus by meaning, not keywords. Only the first open is slow. It’s instant for you after this. Matching · Ranking · Engrossing

Frequently asked questions

What does HB 3452 do?
Creates the Human Voice Contact Act. Provides that a State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option, among the first set of menu choices, of speaking to a live operator. Exempts a telephone line that is dedicated as a hot line for emergency services or to provide general information.
Who sponsors HB 3452?
HB 3452 is sponsored by Jack McGuire.
What is the current status of HB 3452?
This bill died with 93rd Regular Session. It reached “Passed House” and never advanced before the session ended, so it can no longer move — a new version would have to be reintroduced in the current session.
Where can I track HB 3452?
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