SB 910 — Veterans’ Benefits Assistance

Florida Senate - 2025 CS for CS for SB 910 595-03363-25583-02561-25 2025910c22025910c1 “This business is not sponsored by or affiliated with the Florida Department of Veterans’ Affairs, the United States Department of Veterans Affairs, or any other federally chartered veterans’ service organization.

You may qualify for other veterans’ benefits beyond the benefits for which you are receiving services here.here.” 2.

2.The written disclosure must appear in a font size of at least 12 points in an easily identifiable place in the provider’s agreement with the individual seeking services and must be signed by the individual to signify that he or she understands the oral and written disclosure’s provisions.

The writtenprovider disclosure must appearretain in a clearlycopy legibleof fontthe inwritten atdisclosure leastwhile 12-pointproviding typeveterans’ immediatelybenefits aboveservices to the signatureindividual linefor compensation and mustfor beat signedleast by1 theyear individualafter tothe signifydate thaton hewhich or she understands the oralservice andrelations writtenterminate. disclosures’ provisions.

The provider shall retain a copy of the written disclosure while providing veterans’ benefits services to the individual for compensation and for at least 6 years after the date on which the services provided under the agreement terminate.

(3) DEATH OF VETERAN CLAIMANT.—If a veteran claimant dies beforePage a4 claimof is6 processed:CODING:

(a) Any expected compensation must be waived and a charge, fee, or debt may not be collected;

and (b) Any payment plan for services rendered must be Page 5 of 8 CODING:

Florida Senate - 2025 CS for CS for SB 910 595-03363-25583-02561-25 2025910c22025910c1 terminatedbefore immediately.a claim is processed:

(a) Any expected compensation must be waived and a charge, fee, or debt may not be collected;

and (b) Any payment plan for services rendered must be terminated immediately.

May not use an international call center or data center to directly solicit a veteran to enter into a business relationship with the provider or process a veteran’s personal information.

3.(5) BACKGROUND SCREENING.—A provider must successfully complete a level 2 background screening as described in s.

May435.04 notbefore employentering ainto medicalany provideragreement towith conduct a secondaryveteran medicalfor examinationveterans’ ofbenefits thematters. veteran.

(5)(6) BACKGROUNDDOCUMENTATION.—A SCREENING.—A provider must ensureprovide thatcopies of all individualsfully whoexecuted directlydocuments assistrequired aby subsection (2) to the veteran being assisted in athe veterans’ benefits mattermatters completeand maintain a levelcopy 2of backgroundall screeningfully thatexecuted screensdocuments for any6 offensesyears identifiedand in s.accordance with the requirements of rule 5-1(f) of the rules regulating The Florida Bar.

408.809(4)(7) orCOMPLAINT.—If s.an individual to whom a provider provides services under this section in return for compensation files a Page 5 of 6 CODING:

435.04(2)(d), (e), or (oo) or (4) before entering into any agreement with a veteran for veterans’ benefits matters.

An individual must submit a full set of fingerprints to the Department of Law Enforcement or to a vendor, entity, or agency authorized by s.

943.053(13), which shall forward the fingerprints to the Department of Law Enforcement for state processing.

The Department of Veterans’ Affairs shall transmit the background screening results to the provider, which results Page 6 of 8 CODING:

Florida Senate - 2025 CS for CS for SB 910 595-03363-25583-02561-25 2025910c22025910c1 mustcomplaint indicatewith whetherthe anConsumer individual’sProtection backgroundDivision screeningof containsthe anyOffice of the offensesAttorney listedGeneral, inthe thisprovider subsection.may not receive compensation for any services provided to such an individual before the resolution of the complaint.

Fees for state and federal fingerprint processing must be borne by the provider or individual.

The state cost for fingerprint processing is as provided in s.

943.053(3)(e).

This subsection does not imply endorsement, certification, or regulation of providers by the Department of Veterans’ Affairs.

(6) DOCUMENTATION.—A provider must provide copies of all fully executed documents required by subsection (2) to the veteran being assisted in the veterans’ benefits matters and maintain a copy of all fully executed documents for 6 years.

(7) COMPLAINT.—If a veteran who receives services from a provider under this section in return for compensation files a complaint with the Consumer Protection Division of the Office of the Attorney General based on alleged absence of good faith as defined in s.

673.1031(1), and if such veteran does not receive a monthly monetary increase as a direct result of such provider’s services, the provider may not receive compensation for any services provided to such individual before the resolution of the complaint.

(9) CONSTRUCTION.—This section may not be construed as applying to, limiting, or expanding the requirements imposed on agents or employees of the Department of Veterans’ Affairs or Pageagents 7or attorneys accredited by the United States Department of 8Veterans CODING:Affairs and regulated by that agency.

WordsSection stricken2. are deletions;

words underlined are additions.

Florida Senate - 2025 CS for CS for SB 910 595-03363-25 2025910c2 agents or attorneys accredited by the United States Department of Veterans Affairs and regulated by that agency.

Section 3.

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