SB 990 — AN ACT CONCERNING CALL CENTERS AND NOTICE OF CLOSURE.

General Assembly SubstituteRaised Bill No.

990 January Session, 2019 ANLCO ACTNo. CONCERNING CALL CENTERS AND NOTICE OF CLOSURE.

5079 Referred to Committee on LABOR AND PUBLIC EMPLOYEES Introduced by:

(LAB) AN ACT CONCERNING CALL CENTERS AND NOTICE OF CLOSURE.

and (4)LCO "Commissioner"No. means the Labor Commissioner.

(b)5079 A1 callof center4 employerRaised thatBill intendsNo.990 to(4) relocate"Commissioner" ameans callthe center,Labor orCommissioner. one or more facilities or operating units within a call center comprising LCO \\PRDFS1\SCOUSERS\FORZANOF\WS\2019SB-00990-R01 of 4 SB.docx Substitute Bill No.

990(b) A call center employer that intends to relocate a call center, or one or more facilities or operating units within a call center comprising not less than thirty per cent of the call center's or operating unit's total call volume, when compared to the previous twelve-month average call volume of operations or substantially similar operations, from this state to another state or a foreign country shall notify the commissioner at least one hundred days prior to such relocation.

Nothing in this section shall be deemed to prevent an employer from receiving any grant to provide training or other employment assistance to individuals who are selected as being in particular need of training or other LCO {\\PRDFS1\SCOUSERS\FORZANOF\WS\2019SB-00992 of 4 R01-SB.docx } Substitute Bill No.

9905079 2 of 4 Raised Bill No.990 shall be deemed to prevent an employer from receiving any grant to provide training or other employment assistance to individuals who are selected as being in particular need of training or other employment assistance due to the transfer or relocation of the employer's call center, facility or operating units.

(h) The department head of each state agency shall ensure that for all new contracts or new agreements entered into on and after October 1, 2019, all state-business-related call center and customer service work is performed by state contractors or other agents or subcontractors entirely within this state, except that, if any such contractor, other agent or subcontractor performs work outside this state and adds customer service employees who will perform work pursuant to such new contracts or agreements, such new employees shall immediately be employed within this state.

BusinessesState contractors who perform such work outside this state on October 1, 2019, shall comply with the provisions of this section not later than October 1, 2021, except that (1) if any such contractor who performs work outside this state adds customer service employees who will perform work pursuant to such contracts, such new employees shall immediately be employed within this state, and (2) businesses subject to a contract or agreement agreed to prior to October 1, 2019, with terms extending beyond October 1, 2021, shall be subject to the provisions of this subsection if the contract or agreement is renewed.

ThisLCO actNo. shall take effect as follows and shall amend the following sections:

Section5079 13 October 1, 2019 New section LCO {\\PRDFS1\SCOUSERS\FORZANOF\WS\2019SB-00993 of 4 R01-SB.docxRaised } Substitute Bill No.

990 LABThis Jointact Favorableshall Subst.take effect as follows and shall amend the following sections:

LCOOctober {\\PRDFS1\SCOUSERS\FORZANOF\WS\2019SB-00990-1, 42019 ofSection 41 R01-SB.docxNew }section Statement of Purpose:

To discourage employers from closing call centers in this state.

[Proposed deletions are enclosed in brackets.

Proposed additions are indicated by underline, except that when the entire text of a bill or resolution or a section of a bill or resolution is new, it is not underlined.] LCO No.

5079 4 of 4