SR 164 — AUTOMOBILE INSURANCE: Requests the Department of Insurance to study issues related to insurance coverage of motor vehicle damage claims, including steering and disputes regarding the adjustment of vehicle damages.

SLS 26RS-4280 ORIGINAL Regular Session ENROLLED SENATE RESOLUTION NO.

164 BY SENATOR CATHEY AUTOMOBILEA INSURANCE.RESOLUTION To urge and request the Department of Insurance to study and make recommendations regarding issues related to insurance coverage of motor vehicle damage repairs, including the steering of insureds and claimants to preferredrepair facilities and the settlement of disputes regarding the adjustment of vehicle damage claims.

Requests the Department of Insurance to study issues related to insurance coverage of motor vehicle damage claims, including steering and disputes regarding the adjustment of vehicle damages.

A RESOLUTION To urge and request the Department of Insurance to study and make recommendations regarding issues related to insurance coverage of motor vehicle damage repairs, including the steering of insureds and claimants to preferredrepair facilities and the settlement of disputes regarding the adjustment of vehicle damage claims.

and WHEREAS, the Louisiana Insurance Code provides a framework for the mediation of disputes over amounts owed by an insurer to an insured or claimant for certain policy lines, but does not provide such a framework for the resolution of disputes regarding the Pageadjustment 1 of 3motor SLSvehicle 26RS-4280damage ORIGINALclaims SRthat NO.are less than a total loss;

164 adjustment of motor vehicle damage claims that are less than a total loss;

and WHEREAS,Page practices1 related to unfair claims settlement, consumer coercion, misrepresentation,oranti-competitiveconductmayundermineconsumerchoice,negatively affect competition among independently owned repair businesses, and potentially result in repairs that prioritize insurer cost savings over vehicle safety, quality, and manufacturer-recommendedrepairprocedures,anditisvitalthatthepotentialforviolations of the3 LouisianaSR InsuranceNO. Code be thoroughly examined by the Department of Insurance to ensure compliance with state law;

164 ENROLLED WHEREAS, practices related to unfair claims settlement, consumer coercion, misrepresentation,oranti-competitiveconductmayundermineconsumerchoice,negatively affect competition among independently owned repair businesses, and potentiallyresult in repairs that prioritize insurer cost savings over vehicle safety, quality, and manufacturer-recommendedrepairprocedures,anditisvitalthatthepotentialforviolations of the Louisiana Insurance Code be thoroughly examined by the Department of Insurance to ensure compliance with state law;

THEREFORE, BE IT RESOLVED that the Senate of the Legislature of Louisiana does hereby urge and request the Department of Insurance to study and make recommendations regarding issues related to insurance coverage of motor vehicle damage repairs,includingthesteeringofinsuredsandclaimantstorepairs,includingthesteeringofinsuredsandclaimants preferredrepairfacilitiesto andpreferredrepairfacilitiesandthe the settlement of disputes regarding the adjustment of vehicle damage claims.

BE IT FURTHER RESOLVED, the department shall also study and make recommendations regarding the feasibility, desirability, and practicality of enacting a statutorydisputeresolutionproceduretoresolvedisputesbetweenaninsuranceproviderand a motor vehicle repair facility over the repairs necessary to restore a customer's motor Pagevehicle 2to proper working condition and to prevent the steering of 3insureds SLSand 26RS-4280claimants ORIGINALto SRpreferred NO.motor vehicle repair facilities.

164BE vehicleIT toFURTHER properRESOLVED workingthat conditionwhen andconducting tothe preventstudy, the steeringDepartment of insuredsInsuranceshallengageandsolicitinput,recommendations,andadvicefromallrelevantand andinterestedpartiesandstakeholders,including claimantsbut tonot preferredlimited to motor vehiclevehiclerepairfacility repairowners, facilities.insurers, and consumer advocates.

BE IT FURTHER RESOLVED that when conducting the study, the Department of Insuranceshallengageandsolicitinput,recommendations,andadvicefromallrelevantand interestedparties and stakeholders, including but not limited to motor vehiclerepairfacility owners, insurers, and consumer advocates.

BEPage IT2 FURTHER RESOLVED that a copy of this3 ResolutionSR beNO. transmitted to the commissioner of insurance.

The164 originalENROLLED instrumentBE andIT theFURTHER followingRESOLVED digest,that whicha constitutescopy no part of thethis legislativeResolution instrument,be weretransmitted preparedto bythe Senatecommissioner Legislativeof Services.insurance.

ThePRESIDENT keyword,OF summary,THE andSENATE digestPage do3 not constitute part of the3 law or proof or indicia of legislative intent.

[R.S.

1:13(B) and 24:177(E)] DIGEST SR 164 Original 2026 Regular Session Cathey Requests the Department of Insurance to study issues related to claims for motor vehicle damage repairs, including steering and disputes over estimates of repairs, and to submit a written report no later than Feb.

1, 2027.

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