United States 112th Congress Status: Died 1 D cosponsors

HR 538 — Government Customer Service Improvement Act

Last action — Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

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  1. ✓
    Introduced
  2. ✓
    In Committee
  3. Died in session

This bill died with 112th Congress. It reached “In Committee” and never advanced before the session ended, so it can no longer move — a new version would have to be reintroduced in the current session.

This bill is no longer active — its legislative session has ended, so there is no live prognosis. It would have to be reintroduced in the current session to move again.

Summary

Government Customer Service Improvement Act - Requires the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality customer service and improving delivery service to their customers, (2) develop standards to be met by agencies to provide high-quality customer service and improve service delivery, and (3) include achievements in meeting customer service performance measures and standards in agency performance updates. Requires each federal agency to: (1) collect information from its customers regarding the quality of its customer services, (2) include this information in its performance report to the President and Congress, and (3) designate an employee as the agency's customer relations representative to be responsible for implementing customer service standards. Provides that employee compliance with agency customer service standards shall be measured in employee performance appraisals. Authorizes the President to exempt an agency from the application of this Act for national security reasons. Requires: (1) any savings or reductions in expenditures resulting from this Act to be used to offset the cost of implementing this Act, and (2) any additional savings to be used to reduce the deficit.

Bill Text

We don't have the full text on file for this bill yet.

Read HR 538 on the official United States source →

Action History

  1. Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

  2. Motion to reconsider laid on the table Agreed to without objection.

  3. On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5778)

  4. DEBATE - The House proceeded with forty minutes of debate on H.R. 538.

  5. Considered under suspension of the rules. (consideration: CR H5778-5779)

  6. Mr. Walsh (IL) moved to suspend the rules and pass the bill, as amended.

  7. Placed on the Union Calendar, Calendar No. 382.

  8. Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 112-534.

  9. Ordered to be Reported (Amended).

  10. Committee Consideration and Mark-up Session Held.

  11. Referred to the House Committee on Oversight and Government Reform.

Sponsors

Sponsorship breakdown

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1 sponsors · 0 co-sponsors · 546 not signed on

Sponsors (1)

Co-sponsors (0)

None.

Not signed on (546)

546 members have not signed on to this bill.

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"Not signed on" means a member has not sponsored or co-sponsored this bill — it does not imply opposition. Members flagged Voted No have a recorded No vote on this bill.

Whip count is in markup. Polling the chamber and every recorded vote this session. Only the first open is slow. It’s instant for you after this. Calling the roll · Tallying · Engrossing

Subjects

public-safety technology
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Frequently asked questions

What does HR 538 do?
Government Customer Service Improvement Act - Requires the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality customer service and improving delivery service to their customers, (2) develop standards to be met by agencies to provide high-quality customer service and improve service delivery, and (3) include achievements in meeting customer service performance measures and standards in agency performance updates. Requires each federal agency to: (1) collect information from its customers regarding the quality of its customer services, (2) include this information in its performance report to the President and Congress, and (3) designate an employee as the agency's customer relations representative to be responsible for implementing customer service standards. Provides that employee compliance with agency customer service standards shall be measured in employee performance appraisals. Authorizes the President to exempt an agency from the application of this Act for national security reasons. Requires: (1) any savings or reductions in expenditures resulting from this Act to be used to offset the cost of implementing this Act, and (2) any additional savings to be used to reduce the deficit.
Who sponsors HR 538?
HR 538 is sponsored by Henry Cuellar (D).
What is the current status of HR 538?
This bill died with 112th Congress. It reached “In Committee” and never advanced before the session ended, so it can no longer move — a new version would have to be reintroduced in the current session.
Where can I track HR 538?
Track HR 538 free on One Click Politics — get push/email alerts when it moves.

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Last checked for changes about 13 hours ago · updated continuously

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