How HR 4743 changes current law

Compared against current U.S. Code AI-generated reading aid — verify against the official bill.

The bill requires creditors to create a dedicated toll-free phone line for obligors aged 50 and older to assist with billing errors.

• 15 U.S.C. 1666

  (f) Billing Error Assistance.-- (1) In general.--Not later than 1 year after the date of the enactment of this subsection, each creditor shall-- (A) establish and publish the phone number for a toll-free domestic phone line operated by persons located in the United States that is dedicated to directly assisting obligors age 50 and older to navigate the process described in this section for resolving billing errors, including the mitigation of fraudulent activity; and (B) provide a clear, understandable, and prominent notice to such obligors of the availability of such phone line through, email, websites, and mailings. (2) Phone line requirements.--In operating the phone line described under paragraph (1)(A), each creditor shall provide a caller with an option, at the beginning of a call, to receive the assistance described under paragraph (1)(A)-- (A) from a live English-speaking individual and not through an automated system; and (B) from a live Spanish-speaking individual and not through an automated system. (3) Personally identifiable information.--Each creditor shall ensure that the operator of any phone line established pursuant to paragraph (1) does not require any obligor to disclose personally identifiable information, including a social security number, to verify the age of such obligor.

  This change mandates the establishment of a phone line to help older obligors with billing errors.