Illinois 103rd Regular Session Status: Died 1 R cosponsors

HB 3515 — CUSTOMER SUPPORT SERVICE

Last action — House Floor Amendment No. 2 Rule 19(c) / Re-referred to Rules Committee

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  1. ✓
    Introduced
  2. ✓
    In Committee
  3. Died in session

This bill died with 103rd Regular Session. It reached “In Committee” and never advanced before the session ended, so it can no longer move — a new version would have to be reintroduced in the current session.

This bill is no longer active — its legislative session has ended, so there is no live prognosis. It would have to be reintroduced in the current session to move again.

Summary

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.

Bill Text

Amendments

3 amendments

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Action History

  1. House Floor Amendment No. 2 Rule 19(c) / Re-referred to Rules Committee

  2. Rule 19(a) / Re-referred to Rules Committee

  3. House Floor Amendment No. 3 Referred to Rules Committee

  4. House Floor Amendment No. 3 Filed with Clerk by Rep. Dan Caulkins

  5. Held on Calendar Order of Second Reading - Short Debate

  6. Second Reading - Short Debate

  7. House Floor Amendment No. 2 Rules Refers to Consumer Protection Committee

  8. House Floor Amendment No. 2 Referred to Rules Committee

  9. House Floor Amendment No. 2 Filed with Clerk by Rep. Dan Caulkins

  10. Added Co-Sponsor Rep. Chris Miller

  11. Placed on Calendar 2nd Reading - Short Debate

  12. Do Pass as Amended / Short Debate Consumer Protection Committee; 009-000-000

  13. House Committee Amendment No. 1 Adopted in Consumer Protection Committee; by Voice Vote

  14. House Committee Amendment No. 1 Rules Refers to Consumer Protection Committee

  15. House Committee Amendment No. 1 Referred to Rules Committee

  16. House Committee Amendment No. 1 Filed with Clerk by Rep. Dan Caulkins

  17. Assigned to Consumer Protection Committee

  18. Referred to Rules Committee

  19. First Reading

  20. Filed with the Clerk by Rep. Dan Caulkins

Sponsors

Sponsorship breakdown

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1 sponsors · 1 co-sponsors · 181 not signed on

Sponsors (1)

  • Dan Caulkins

Co-sponsors (1)

Not signed on (181)

181 members have not signed on to this bill.

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"Not signed on" means a member has not sponsored or co-sponsored this bill — it does not imply opposition. Members flagged Voted No have a recorded No vote on this bill.

Whip count is in markup. Polling the chamber and every recorded vote this session. Only the first open is slow. It’s instant for you after this. Calling the roll · Tallying · Engrossing

Votes

Subjects

public-safety civil-rights technology
Cross-referencing the record. Reading this bill against every other bill in the corpus by meaning, not keywords. Only the first open is slow. It’s instant for you after this. Matching · Ranking · Engrossing

Frequently asked questions

What does HB 3515 do?
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.
Who sponsors HB 3515?
HB 3515 is sponsored by Dan Caulkins and Chris Miller (Republican).
What is the current status of HB 3515?
This bill died with 103rd Regular Session. It reached “In Committee” and never advanced before the session ended, so it can no longer move — a new version would have to be reintroduced in the current session.
Where can I track HB 3515?
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Last checked for changes 3 months ago · updated continuously

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