United States 119th Congress Status: In Committee Bipartisan · 1 I · 1 R cosponsors

S 264 — Improving Veterans’ Experience Act of 2025

Last action — Read twice and referred to the Committee on Veterans' Affairs.

  1. ✓
    Introduced
  2. 2
    In Committee
  3. 3
    Passed Senate
  4. 4
    Passed House
  5. 5
    To Executive
  6. 6
    Enacted

This bill is in committee in the Senate. Introduced January 28, 2025. It must pass committee before a floor vote.

Next likely step: a committee vote, then a floor vote in the Senate.

Prognosis

Advancing 34% · moderate confidence

Where this bill stands today.

Odds of enactment

Low

How often bills like it became law.

  • In Committee

    Current position in the legislative process.

  • 2 sponsors

    1 primary, 1 co-sponsors signed on.

  • Bipartisan support

    Sponsored across 2 parties (1 I · 1 R) — cross-party backing.

Prognosis reads this bill's own signals — stage, sponsorship breadth, committee status, recorded votes and cross-state momentum. Odds come from a model trained on which bills have become law.

Summary

Improving Veterans’ Experience Act of 2025This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.Additionally, the office mustrequire the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;collect veteran-derived data to determine satisfaction and for use in policymaking;provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; andassess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.The requirements of this bill terminate on September 30, 2028.The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.

Bill Text

Action History

  1. Introduced in Senate

  2. Read twice and referred to the Committee on Veterans' Affairs.

Sponsors

Sponsorship breakdown

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1 sponsors · 1 co-sponsors · 545 not signed on

Sponsors (1)

Co-sponsors (1)

Not signed on (545)

545 members have not signed on to this bill.

Show all 545 →

"Not signed on" means a member has not sponsored or co-sponsored this bill — it does not imply opposition. Members flagged Voted No have a recorded No vote on this bill.

Whip count is in markup. Polling the chamber and every recorded vote this session. Only the first open is slow. It’s instant for you after this. Calling the roll · Tallying · Engrossing

Subjects

veterans
Cross-referencing the record. Reading this bill against every other bill in the corpus by meaning, not keywords. Only the first open is slow. It’s instant for you after this. Matching · Ranking · Engrossing

Frequently asked questions

What does S 264 do?
Improving Veterans’ Experience Act of 2025This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.Additionally, the office mustrequire the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;collect veteran-derived data to determine satisfaction and for use in policymaking;provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; andassess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.The requirements of this bill terminate on September 30, 2028.The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
Who sponsors S 264?
S 264 is sponsored by King, Angus S., Jr. (Independent) and Cornyn, John (Republican).
What is the current status of S 264?
This bill is in committee in the Senate. Introduced January 28, 2025. It must pass committee before a floor vote.
Where can I track S 264?
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